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Lorne Smith

Leggat Stouffville Ford

Contacted by Ford for three recalls on 2022 Escape. Pat at service arranged for them to be done on one day. Very satisfied with quality of service. Thank you.

Roberto Puchetti

Leggat Discovery Ford

We recently had an experience with Leggat Discovery Ford while leasing a new vehicle. Overall, we ended up very satisfied with the final outcome, but the journey was quite uncomfortable at first, and I believe there is some valuable customer-service feedback worth sharing. Our initial interaction was with Aidan Cristofaro. From the very beginning, the approach felt extremely pushy and pressure-driven. We had just arrived to explore our options and understand the market, but almost immediately we were being encouraged to close a deal — including comments like “sign now,” with the pen being placed on my wife’s side of the table, and being presented with a “great deal” that, in reality, was considerably more expensive than other offers we were able to find. Over the following months, while we were doing our due diligence, comparing prices and lease offers from different dealerships, Aidan would call approximately once a week asking whether we had made a decision yet. While follow-ups are understandable in sales, the frequency and tone made the process feel overly persistent and pressuring, especially since we had clearly indicated that we were still researching. The most frustrating moment came when I went back to the dealership a second time to see if we could reach a final price. I was offered what appeared to be an excellent deal, and I was then asked for my credit card so the deposit could be processed. The salesperson left with my card and returned a short time later with an apologetic “sorry,” explaining that the price obtained was actually different from the price that had just been presented to me. The revised price was not even the best offer I had found during my research. At that point, I was visibly frustrated and asked for my credit card back so I could leave. That was when Jeremy Williams, Sales Manager, stepped in — and the experience changed completely. Jeremy was courteous, professional and, most importantly, focused on finding a solution rather than applying more pressure. He made a genuine effort to keep us as customers and presented us with an excellent price. That offer became even better when we brought in our current vehicle as a trade-in. Jeremy continued to communicate with me by email and arranged for another salesperson to take over once the vehicle we had selected arrived. That salesperson was Beau Cormier, and I also want to specifically recognize him. Beau took over a deal that had originated with someone else and handled the entire process in a very friendly, professional and reassuring manner. We felt comfortable throughout the process, and there was a clear sense of transparency and trust that had been missing during our initial interactions. In the end, we are happy with our new vehicle and with the deal we received. Jeremy and Beau deserve credit for turning what started as a very uncomfortable experience into a positive one. I am leaving this review not only to recognize Jeremy and Beau, but also because I hope management can use this type of feedback as an opportunity for customer-service training and coaching. Salespeople obviously have targets to meet, but there is a big difference between following up with a customer and making the customer feel pressured or uncomfortable. Likewise, when discussing pricing, consistency and transparency are extremely important — particularly when a customer is being asked to provide a credit card based on a price that was just presented. So, despite the difficult beginning, I am ultimately leaving as a satisfied customer. Thank you to Jeremy Williams and Beau Cormier for turning the experience around and restoring our confidence in the dealership.

Terry Simmons

Leggat Acura on Brant

I love dealing with Gene and Acura all is exceptional.

Gord Seely

Leggat Mazda Burlington

Excellent service, as always.

Jennifer Montani

Leggat Kia Burlington

The staff at this location are beyond helpful. Billy, Kyle and Austin were fantastic. They all went beyond to help me find and get my new SUV. I will one hundred percent be back to this location for anything I need in the future. Thank you kindly, Jennifer

Alex Mustard

Team Honda Powerhouse of Milton

Nikhil gave me the best price right away on a new 2026 Civic Hybrid. I called around to 6 other dealerships and no one could beat it. Overall a great, no pressure experience from Nikhil and Team Honda.